Please inspect your order as soon as it arrives. If something's genuinely wrong, we'll make it right.
If your fabric is defective or you received the wrong color/size:
Email [email protected] with a photo of the issue.
Include the exact yardage affected so we can credit you accurately.
Include your full name, order number, and company name (if applicable).
If approved, we'll send a replacement or store credit.
Time window
Report defects or a wrong item within 30 days of delivery.
After 30 days you may still open a claim, but you'll be responsible for return shipping. Once we receive, inspect, and approve the fabric, we issue your credit.
What counts as a defect (and what doesn't)
Some characteristics are normal and not defects: light shedding for the first few washes, the selvage along each edge (about an inch), and minor flaws at roll ends. See "What's normal" for the full list.
Wholesale note: for wholesale orders we don't accept damage claims below 5% of the order quantity, since minor selvage and roll-end variation is expected and already reflected in wholesale pricing. Full details in the Wholesale section.