We want you to love your fabric. Because fabric is cut to order, our returns work a little differently from typical retail.
The basics
We issue store credit for eligible returns — not refunds or exchanges. (To "exchange," request a return, then use your store credit to repurchase the right color or size.)
Retail orders: return requests are eligible within 7 days of the delivery date (per tracking).
Wholesale orders: return requests are eligible within 30 days of the delivery date.
Either way, items must be brand new, unwashed, odorless, and in the original packaging, and a 15% restocking fee applies.
Not eligible for return
Orders that used a promo/discount code of 15% or more
Sale items
Whites and shades of white (ivory, cream, stone, etc.)
Orders placed during major sales (New Year's, Labor Day, Black Friday, etc.)
Custom-printed and custom/exclusive orders (final sale)
How to request a return
Email [email protected] with:
Full name on the order
Order number
Company name (if applicable)
The items you'd like to return
Allow 1–3 business days for a reply. If approved, we'll send return instructions.
Fees and credit
A 15% restocking fee applies (it helps a small business cover the cost of processing returns).
You pay return shipping, and shipping costs are non-refundable.
Once we receive, inspect, and approve the fabric, we email a gift card for the item total minus shipping. Wholesale returns are credited to your account instead.
Received something wrong or damaged? That's handled differently — see "Damaged, defective, or wrong item."