Tracking your order. Once your order finishes processing, we email you tracking. Allow 24–48 hours for the carrier to start showing updates. You can also track from the Track Your Order link in the site's Help menu.
"Picked up / accepted" status. When tracking says ACCEPTED or PICKED UP, the carrier has scanned your package and it has left our warehouse. Only the carrier can update tracking to this status — once it shows, the package is no longer in our possession.
Tracking hasn't moved. Carrier tracking sometimes lags. Give it 24–48 hours. If updates suddenly stop in a different city, state, or country, contact that carrier's support line to open an inquiry.
Tracking says "delivered" but you can't find it. This is usually a placement issue. Please:
Check around your door, mailbox, and porch.
Ask household members, neighbors, and your property manager.
If you still can't find it, contact the carrier (USPS, UPS, FedEx, XPO, or Dot Line) to file a claim.
Please note: once a package leaves our premises with the carrier, EZ Fabric is not liable for lost or damaged packages — but we'll always help you find tracking info and carrier contacts. For international packages, contact your local customs office with the customs number we provided.
Still stuck? Email [email protected] with your name and order number and we'll help.