FAQ

FREQUENTLY ASKED QUESTIONS

Where are you based?

  • Los Angeles, California

What are your office hours?

  • Monday – Friday 9am-4:45pm PST, with a lunch at 1pm-2pm.
  • Holidays are excluded.

Is your showroom open for viewing?

  • We are available through appointments ONLY. Walk-ins are not guaranteed. Please email orders@ezfabricinc.com or call 213-745-7680 EXT 250 for available days and times.

        How can I know more about inventory, prices, and new items?

        • Please refer to our online website for what is in/out of stock.
          • If an item is sold out online, it is also sold out as far as wholesale goes.
          • If an item is available online, in some cases this may only be pieces or a small yardage for retail. It is best to email us at orders@ezfabricinc.com for an accurate amount.
        • We restock online weekly on Fridays. Also, keep a look out for Fridays with new items coming your way!
        • What are your wholesale prices compared to retail pricing?
        • How can I know about new and preorder items?
          • Please email orders@ezfabricinc.com to be added to our newsletter!
          • Keep a look out for secret deals too! 😉

        When are you restocking this item?

        • We restock online weekly on Fridays.
          • For wholesale: Please keep a look out on Fridays for any emails asking for confirmation about your “ready to ship items.” We will NOT proceed with your orders until a confirmation is made either verbally or electronically.
          • Depending on the fabric quality, it can normally take up to 2-5 months for a restock. SO, WE ENCOURAGE YOU TO STOCK UP WHILE YOU CAN!
          • Faux furs and “Being Discontinued” items will not be brought back, until further notice.
            • If you would like to bring something back in, please continue reading below.

        How can I bring in a custom order? A new exclusive or a discontinued item?

        So, you want your very own fabric/color we don’t or no longer carry on our line. That’s amazing! We love bringing in new ideas to life. These are considered CUSTOM items. Please read below for more information.

        • 300 yards is the minimum order of quantity (MOQ) per any single quality and SOLID or TIE DYE color.
        • 500 yards is the minimum order of quantity (MOQ) per any single quality and PRINTED or FROSTED color.
        • With the exception of faux furs, included is a 3-month exclusivity. Meaning, this specific item/color is only availably sold to you.
          • 2 companies MAX can collaborate for an exclusivity.
          • If you reorder an additional 300 yards within those 3 months, we will extend the life of your exclusivity for another 3 months.  If there is no reorder, the exclusivity will end after your 3-month period and we can choose to bring it into our own line for the public. 
          • A 30% deposit is required before any processing to begin. Once payment is received, refunds will NOT be given. If you choose to cancel your custom order any time after received payment, you are forfeiting your right to this exclusivity and we can choose to bring it into our own line for the public.
          • What is the turnaround time?
          • Production and shipping can normally take 3-5 months.
            • Can I get it sooner?
            • Airing is possible, delivery will be about 1 month sooner but costs will be 3x higher than usual. If this is something that interests you, please let us know beforehand.
            • If you accept the terms above, please email orders@ezfabricinc.com including:
              • Full name
              • Company name
              • Your idea you would like to bring in.
              • Any reference photos and information regarding your idea.

            What is considered wholesale?

            • For wholesale, we kindly ask you to purchase the minimum of 30 yards per order. This can be 1 bolt (15 yards) of two different fabrics or 2 bolts (30 yards) of the same fabric. Any amount less is considered to be retail. Please purchase through our website for smaller yardage amounts.
              • Bolts are approximately 15 yards, but can range from 10-19 yards.
              • Half rolls are approximately 25 yards, but can range from 20-35 yards.
              • Full rolls are approximately 50 yards, but can range from 45-55 yards.
            • Can you cut the yardage into exact amounts?
              • No, unfortunately due to how the rolls are produced we cannot accommodate every request. This results in many, unusable fabric pieces. If you would like to receive a certain amount, we suggest buying through retail.
            • If I buy over 50 yards but want them cut into bolts or half rolls, can I receive it at full roll price?
              • No, the surcharge of the bolt and half roll price is simply for the time and labor it takes to cut and package the fabric.

            How do I place an order for wholesale?

            • Email us at orders@ezfabricinc.com or please call 213-745-7680.
              • Official Purchase Orders are preferred, but not needed.
            • Once your order is successfully placed, you will receive a confirmation email with a confirmation sales order (THIS IS NOT THE INVOICE) for your records. Please allow 1-3 business days. If you do not see one in your inbox, let us know and we can resend it to you!
            • If you need to set up a wholesale account, please continue reading below.

            How do I set up a wholesale account with EZ Fabric?

            • Email us at orders@ezfabricinc.com with your full name, company name, website, and contact information. Please allow 3-4 business days for a response. We will send over two forms for you to fill out at your earliest convenience. Once you've submitted everything, we will send over information on how to move forward.
            • One form is for new customer information and the other is a Credit Card Authorization.
            • For wholesale, we kindly ask you to purchase the minimum of 30 yards per order. This can be 1 bolt (15 yards) of two different fabrics or 2 bolts (30 yards) of the same fabric.
            • No income requirements or yearly minimum purchases. We are a small business too, and we are here to support you!

            Do you provide Samples or Headers?

            Want to feel and see the fabric before committing?

            • Do you provide sample swatches?
              • Yes, however we do kindly ask you to cover the shipping costs. This can be done in various ways:
                • Provide us with your own shipping account information.
                • Provide us with your own credit card for billing, an authorization form will be sent and invoiced.
                • Send us your own shipping label (after confirming needed weight and size of package).
            • Do you provide fabric headers?
              • Fabric Headers are costly to make with low availability. If you are interested in only a few colors, please consider requesting for a sample swatch instead. At this time, fabric headers can be purchased for store retailers only.

            None of these FAQs answered my question, what now?

            • We are available to assist you during our regular office hours:
              • 9am-5pm PST, with a lunch 1pm-2pm Monday – Friday.
              • Holidays are excluded.
            • For general information: orders@ezfabricinc.com or please call 213-745-7680.
            • For customer service: orders@ezfabricinc.com or please call 213-745-7680 EXT 250.
            • For sales: orders@ezfabricinc.com or please call 213-745-7680 EXT 250.
            • By mail: 2016 E. 15th St Los Angeles, CA 90021
            • By Fax: (213) 745-7536