FREQUENTLY ASKED QUESTIONS

Where are you based?

  • Los Angeles, California

What are your office hours?

  • Monday – Friday 9am-4:45pm PST, with a lunch at 1pm-2pm.
  • Holidays are excluded.

Is your showroom open for viewing?

  • We are available through appointments ONLY. Walk-ins are not guaranteed. Please email cristal@ezfabricinc.com or call 213-745-7680 EXT 250 for available days and times.

    What is EZ Fabric’s return policy?

    Please read below to make sure your order is eligible!

    • Unfortunately, no refunds or exchanges will be made. We ONLY accept returns for store credit. If you’d like to exchange an item, please request a return and once you receive the store credit, you can repurchase the item in the correct size or color. For returns, please read and follow the instructions below:
      • Return requests are eligible for store credit only within 7 days of delivery date (according to tracking records).
        • To be eligible for a return, your item(s) must be brand new, unwashed, and odorless. It must also be in the original packaging.
      • Items excluded from returns include:
        • Orders using promo/discount codes that is 15% or higher.
        • Sale items.
        • White items or shades of white (including, but not limited to: ivory, cream, stone, etc.)
        • Orders placed during huge sales – Included but NOT limited to, New Year’s Sale, Labor Day Sale, Black Friday Sale, etc.
      • Return Process
        • If your order is still eligible for return after reading the details above, please follow the directions below to continue with the return:
          • Email a return request to orders@ezfabricinc.com including:
            • Full name on the order
            • Order #
            • Company name (if applicable)
            • Items you would like to return
          • Please allow 1-3 business days for a response. Once we approve your request, we will send over instructions on how to go forward with the return.
          • PLEASE NOTE: There will be a 15% restocking fee. Because a lot goes into a return, a restocking fee helps our small business with the costs incurred from receiving and processing the item back into inventory.
          • PLEASE NOTE: Customers are responsible for paying all shipping costs. Once fabric is received, inspected, and approved, you will receive a gift card via email with the total amount spent on the return item(s) minus shipping costs. (This applies to Shopify customers, those returning from wholesale will have a credit on their account). Shipping costs are non-refundable.

    What if I received a defected item or the wrong color/size item?

    • Please email us at orders@ezfabricinc.com with a photo of the defect within 14 days of the delivery. After 14 days we will not accept any defect complaints. – If approved, we will send you a replacement or store credit for the item. Please state the exact yardage amount that is defected so we can give an accurate credit for you.
    • If you were sent the wrong color/size, you also have 14 days to notify us the mistake. If 14 days have passed, you can still return it, but you will now be the one responsible for shipping charges.

    Can I cancel my order and receive a refund?

    Cancellation claims can vary case to case. Please read below for general information:

    • What is eligible for cancellation?
      • Orders made after 5pm PST and request to cancel by 9am PST the next business day, cancellation will be automatically approved.
        • Ordered through Shopify – refunds will be approved. Please allow 1-3 business days to see a return in your account.
      • Orders processed, but not yet packaged/picked.
        • Refunds will not be given but, we are happy to provide a credit for your next purchase.
      • Backorder or out of stock items.
    • What is NOT eligible for cancellation?
      • We do not accept cancellations once your order is packaged and ready to ship or pick up.
        • For delivery orders - Refunds will not be given but, we are happy to provide a credit for your next purchase.
      • Custom orders.
    • If your order does not fall into any of these categories or would like to open a cancellation request, please email orders@ezfabricinc.com including:
      • Full name on the order
      • Order #
      • Company name (if applicable)
      • Items you would like to cancel.
        • Please allow 1-3 business days for a response. Once we approve your request, we will send over a resolution.
        • PLEASE NOTE: There will be a 15% restocking fee. Because a lot goes into a return, a restocking fee helps our small business with the costs incurred from receiving and processing the item back into inventory.

    How long will it take for my order to process, ship, and be delivered?!

    Everything you need to know about our shipping process.

      • Step 1: CONFIRMATION
        • Ordered through Shopify: Once your order is placed, you will receive a confirmation email. If you do not see one in your inbox, let us know and we can resend it to you!
        • Ordered through phone or email: Once your order is placed, you will receive an email with a confirmation sales order (THIS IS NOT THE INVOICE) for your records. Please allow 1-3 business days. If you do not see one in your inbox, let us know and we can resend it to you!
      • Step 2: PROCESSING TIME
        • Ordered through Shopify: After an order is placed, it could take up to 3 business days to process. Business days exclude Friday – Sunday & holidays. When your order has finished processing, you will receive an email with tracking information for your order. Please allow 24-48 hours for the tracking to update.
        • Ordered through phone or email: After an order is placed, it could take up to 1-3 business days to process for subtotal payment. When your order has finished payment processing, it is put next in line for packing/picking. It could take up to 3-10 days to complete but sometimes, due to various reasons, we can get backed up and it could take up to 15 days during different times of the year. We strive to ship out your orders out as soon as possible. Business days exclude Saturday – Sunday & holidays. Once ready to ship or pick up, you will receive an email with tracking information (if applicable) and invoice for your order. Please allow 24-48 hours for the tracking to update. If you do not see one in your inbox, let us know and we can resend it to you!
      • Step 3: SHIPPING TIME
        • Once your order has been successfully picked up from our warehouse, your tracking information will say “ACCEPTED/PICKED UP.” At this point, the package is no longer in our possession. Once the package has left our premises and is picked up by official carrier/personnel or customer, we are not liable for any lost or damaged packages. Read below for shipping times.
        • International Orders/Everywhere else
          • International orders ship within 2 – 14 weeks depending on the efficiency of your local customs office.
          • EZ Fabrics is NOT responsible for any restrictions, duties, taxes, and any other fees which are collected from your country. We do not provide or cover destination country tax and duty charges if occurred. Please check with your country’s customs before you order to ensure a swift and successful delivery.
        • Step 4: DELIVERY
          • Please inspect your order as soon as you receive it! If there are any defects or flaws with the products you ordered, you must notify us within 14 days of delivery or pick up via email at orders@ezfabricinc.com.
          • Tracking says “DELIVERED,” but can’t find it?
            • If your tracking information states that your order was delivered, but you cannot find it, please check around! Most times, “lost” packages can be found in the possession of family members or a neighbor. Check with your property manager as well, if applicable. EZ Fabric is not responsible for any lost packages. If you cannot locate your package, you must contact your respective carrier customer support helpline to discuss the issue and file a claim.
              • International Orders:
                • If your package is lost, please contact your local customs office. We provide customs # with every package.
              • Why hasn’t my package moved according to the tracking EZ Fabric provided?
                • Please allow 24 – 48 hours for the tracking provided to update.
                • If the tracking updates and states “PICKED UP,” this means your package has been picked up/scanned by an official carrier. Our company cannot update the tracking to say “PICKED UP,” only a postal carrier can do this with their scanner. Therefore, if the tracking update states your package was “PICKED UP,” it is NO longer in our possession.
                • Sometimes, it can take a while to update their tracking. Please be assured, as you can continue to track your package with the tracking number we provide with each invoice.
                • In the case that your tracking updates suddenly stop in a different city/state/country, you must contact the respective customer support helpline to discuss the issue and file a claim. EZ Fabric is not responsible for any lost packages. 
                  • International Orders:
                    • If your package is lost, please contact your local customs office. We provide customs # with every package.

        What to do if my package is lost?

        • Tracking says “DELIVERED,” but can’t find it?
          • If your tracking information states that your order was delivered, but you cannot find it, please check around! Most times, “lost” packages can be found in the possession of family members or a neighbor. Check with your property manager as well, if applicable. EZ Fabric is not responsible for any lost packages. If you cannot locate your package, you must contact your respective carrier customer support helpline to discuss the issue and file a claim. 
            • International Orders:
              • If your package is lost, please contact your local customs office. We provide customs # with every package.
          • Why hasn’t my package moved according to the tracking EZ Fabric provided?
            • Please allow 24 – 48 hours for the tracking provided to update.
                • If the tracking updates and states “PICKED UP,” this means your package has been picked up/scanned by an official carrier. Our company cannot update the tracking to say “PICKED UP,” only a postal carrier can do this with their scanner. Therefore, if the tracking update state your package was “PICKED UP,” it is NO longer in our possession.
                • Sometimes, it can take a while to update their tracking. Please be assured, as you can continue to track your package with the tracking number we provide with each invoice.
                • In the case that your tracking updates suddenly stop in a different city/state/country, you must contact the respective customer support helpline to discuss the issue and file a claim. EZ Fabric is not responsible for any lost packages.
                  • International Orders:
                    • If your package is lost, please contact your local customs office. We provide customs # with every package.

            How much does shipping cost and can I use my own account?

            • Why is shipping so expensive???
              • Shipment costs are based on location, size, volume, and total weight of the order.
              • Do you offer any flat rate or free shipping?
                • Because every order varies, we cannot offer either option at this time.
                • For this reason, we try to offer our prices at a lower cost.
            • How much will be my shipping cost?
              • Please use the estimated shipping calculator at check out for a more precise answer. You can view the cost of shipping before committing to your purchase. Shipment costs are based on location, size, volume, and total weight of the order.
                • Ordering through email or phone: We cannot give a clear estimate on total shipping costs until your order has been packaged and ready to ship. Shipping costs are based on location, size, volume, and total weight of the order.
            • Can I use my own shipping account?
              • Yes, however this option is only available through wholesale at the moment.
                • If not stated already when you created your wholesale account with us, please email orders@ezfabricinc.com with your full name, company name and shipping courier information.

            Do you accept orders placed outside of the US?

            Of course! Minky lovers come from all over the world!

            • Please note: EZ Fabric is NOT responsible for any restrictions, duties, taxes, and any other fees which are collected from your country. We do not provide or cover destination country tax and duty charges if occurred. Please check with your country’s customs before you order to ensure a swift and successful delivery.

              How can I know more about inventory, prices, and new items?

              • Please refer to our online website for what is in/out of stock.
                • If an item is sold out online, it is also sold out as far as wholesale goes.
                • If an item is available online, in some cases this may only be pieces or a small yardage for retail. It is best to email us at orders@ezfabricinc.com for an accurate amount.
              • We restock online weekly on Fridays. Also, keep a look out for Fridays with new items coming your way!
              • What are your wholesale prices compared to retail pricing?
              • How can I know about new and preorder items?

              When are you restocking this item?

              • We restock online weekly on Fridays.
                • For wholesale: Please keep a look out on Fridays for any emails asking for confirmation about your “ready to ship items.” We will NOT proceed with your orders until a confirmation is made either verbally or electronically.
                • Depending on the fabric quality, it can normally take up to 2-5 months for a restock. SO, WE ENCOURAGE YOU TO STOCK UP WHILE YOU CAN!
                • Faux furs and “Being Discontinued” items will not be brought back, until further notice.
                  • If you would like to bring something back in, please continue reading below.

              How can I bring in a custom order? A new exclusive or a discontinued item?

              So, you want your very own fabric/color we don’t or no longer carry on our line. That’s amazing! We love bringing in new ideas to life. These are considered CUSTOM items. Please read below for more information.

              • 300 yards is the minimum order of quantity (MOQ) per any single quality and SOLID or TIE DYE color.
              • 500 yards is the minimum order of quantity (MOQ) per any single quality and PRINTED or FROSTED color.
              • With the exception of faux furs, included is a 3-month exclusivity. Meaning, this specific item/color is only availably sold to you.
                • 2 companies MAX can collaborate for an exclusivity.
                • If you reorder an additional 300 yards within those 3 months, we will extend the life of your exclusivity for another 3 months.  If there is no reorder, the exclusivity will end after your 3-month period and we can choose to bring it into our own line for the public. 
                • A 30% deposit is required before any processing to begin. Once payment is received, refunds will NOT be given. If you choose to cancel your custom order any time after received payment, you are forfeiting your right to this exclusivity and we can choose to bring it into our own line for the public.
                • What is the turnaround time?
                • Production and shipping can normally take 3-5 months.
                  • Can I get it sooner?
                  • Airing is possible, delivery will be about 1 month sooner but costs will be 3x higher than usual. If this is something that interests you, please let us know beforehand.
                  • If you accept the terms above, please email jolyna@ezfabricinc.com including:
                    • Full name
                    • Company name
                    • Your idea you would like to bring in.
                    • Any reference photos and information regarding your idea.

                  What is considered wholesale?

                  • For wholesale, we kindly ask you to purchase the minimum of 30 yards per order. This can be 1 bolt (15 yards) of two different fabrics or 2 bolts (30 yards) of the same fabric. Any amount less is considered to be retail. Please purchase through our website for smaller yardage amounts.
                    • Bolts are approximately 15 yards, but can range from 10-19 yards.
                    • Half rolls are approximately 25 yards, but can range from 20-35 yards.
                    • Full rolls are approximately 50 yards, but can range from 45-55 yards.
                  • Can you cut the yardage into exact amounts?
                    • No, unfortunately due to how the rolls are produced we cannot accommodate every request. This results in many, unusable fabric pieces. If you would like to receive a certain amount, we suggest buying through retail.
                  • If I buy over 50 yards but want them cut into bolts or half rolls, can I receive it at full roll price?
                    • No, the surcharge of the bolt and half roll price is simply for the time and labor it takes to cut and package the fabric.

                  How do I place an order for wholesale?

                  • Email us at orders@ezfabricinc.com or please call 213-745-7680.
                    • Official Purchase Orders are preferred, but not needed.
                  • Once your order is successfully placed, you will receive a confirmation email with a confirmation sales order (THIS IS NOT THE INVOICE) for your records. Please allow 1-3 business days. If you do not see one in your inbox, let us know and we can resend it to you!
                  • If you need to set up a wholesale account, please continue reading below.

                  How do I set up a wholesale account with EZ Fabric?

                  • Email us at orders@ezfabricinc.com with your full name, company name, website, and contact information. Please allow 3-4 business days for a response. We will send over two forms for you to fill out at your earliest convenience. Once you've submitted everything, we will send over information on how to move forward.
                  • One form is for new customer information and the other is a Credit Card Authorization.
                  • For wholesale, we kindly ask you to purchase the minimum of 30 yards per order. This can be 1 bolt (15 yards) of two different fabrics or 2 bolts (30 yards) of the same fabric.
                  • No income requirements or yearly minimum purchases. We are a small business too, and we are here to support you!

                  Do you provide Samples or Headers?

                  Want to feel and see the fabric before committing?

                  • Do you provide sample swatches?
                    • Yes, however we do kindly ask you to cover the shipping costs. This can be done in various ways:
                      • Provide us with your own shipping account information.
                      • Provide us with your own credit card for billing, an authorization form will be sent and invoiced.
                      • Send us your own shipping label (after confirming needed weight and size of package).
                  • Do you provide fabric headers?
                    • Fabric Headers are costly to make with low availability. If you are interested in only a few colors, please consider requesting for a sample swatch instead. At this time, fabric headers can be purchased for store retailers only.

                  None of these FAQs answered my question, what now?

                  • We are available to assist you during our regular office hours:
                    • 9am-5pm PST, with a lunch 1pm-2pm Monday – Friday.
                    • Holidays are excluded.
                  • For general information: orders@ezfabricinc.com or please call 213-745-7680.
                  • For customer service: cristal@ezfabricinc.com or please call 213-745-7680 EXT 250.
                  • For sales: jolyna@ezfabricinc.com or please call 213-745-7680 EXT 242.
                  • By mail: 2016 E. 15th St Los Angeles, CA 90021
                  • By Fax: (213) 745-7536